COVID Questions about the Surgery

When can we come back to the surgery as normal?

We are operating a new telephone triage system where the doctors can assess if you need to be seen. You may be offered a telephone appointment. Should the doctor need you to come into surgery, they will let you know.


If I have a face-to-face appoitment, what will happen at the surgery?

We have social distancing measures in place at the practice. We have our doors closed, so if you have a face-to-face appointment booked, you should ring the buzzer by the door when it is time for your appointment. The receptionist will ask you some questions to ensure everyones safety.

You MUST wear a face covering, making sure it covers both your mouth and nose. You must attend appointments alone, unless to accompany a child or in exceptional circumstnces.


I have no symptoms. Do I need to wear a face covering?

Yes. It is important that you wear a face covering. This is to protect you and your family and our staff. Help us to help you.

Our staff may ask you to leave if you refuse to wear a face covering.


I need to come and request a prescription, how do I do this if the surgery is closed?

Outside the surgery we have printed prescription request forms. You can fill one out and post it in the black letter box outside our surgery doors. Our staff checks this letterbox daily.


I have a referral to the hospital, when will I be seen?

Due to COVID, all routine referrals may have a long waiting time. Please expect delays. You may also be offered telephone appointments in the first instance by the hospital as to reduce the risk of spreading the coronavirus. Should you want to chase your appointment if it has been a long time, please contact the patient booking service on 01274 274274.


It takes a long time to get through to reception, why?

The reception staff are very busy dealing with more calls than usual, due to the closure of the surgery. Please bear with our team and we will answer your call as soon as we can. Alternatively, please fill in an eConsult form. These can be found on the homepage.


How to Contact Your Loved Ones In Hospital

There are several ways to keep in contact with family and friends via Whatsapp, Skype, Facebook Messenger, FaceTime.


face cover