99 Horton Park Avenue, Bradford, West Yorkshire, BD7 3EG
Telephone: 01274 504956
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New Hey Surgery, 2 Brompton Road, Bradford, West Yorkshire, BD4 7JD | Telephone: 01274 723953
We need to ensure the safety of staff as well as patients.
You can no longer book an appointment directly. Our receptionists are trained to help direct you to an appropriate service without you having to see the GP. For example physiotherapy. All patient calls are assessed by a clinician according to clinical need. You will then be offered a telephone review. If the clinician feels the need for you to be seen you will be offered a face to face appointment. This is called telephone triage.
When the surgery is open please call us if you need medical advice on the day, there is always a doctor on call. If your problem requires same day appointment please call at 8am.
We are open Monday to Friday 8.00am till 6.00pm
The doctor will assess the urgency of the call and whether telephone advice, an appointment or a home visit is required.
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.