Appointments
Who do I see?
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday 8am to 6pm. We will respond within 48 hours during opening times
- phone us on 01274 087646, Monday to Friday from 8am to 6pm
- visit the surgery and speak with a Care Navigator, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, by text or email can be more flexible and often means you get help sooner.
Urgent Appointments
To request an urgent appointment for today (Monday to Friday):
- use our appointment request form, Monday to Friday from 8am to 6pm. We will respond within 6 hours during opening times
- phone us on 01274 087646, Monday to Friday from 8am to 6pm
- visit the surgery and speak with a Care Navigator, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Cancelling your appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system SystmConnect
- phone us on 01274 087646, Monday to Friday from 8am to 6pm
- complete the form on our website
- reply CANCEL to your appointment text if your appointment is in more than 24 hours
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
-
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
SystmConnect
Click here to send a SystmConnect request
No login details or account is needed, but you can use your login for the NHS App or SystmOnline to pre-populate some of your information if you wish to.
SystmConnect – guide for patients
Start here
GP Enhanced Access
The Enhanced Access Service provides evening and weekend appointments.
They provide a range of services:
- GP appointments
- Blood tests
- Blood pressure
- Cervical screening
- Mental health support
- Physiotherapy
Appointments are available:
Monday – Friday: 6.30pm till 9.30pm
At The Ridge Medical Centre, Cousen Road BD7 3JX
Saturday: 9am – 5pm
Sunday: 10am – 1pm
Picton Medical Centre, Westbourne Green, BD8 8RA
TO BOOK AN APPOINTMENT PLEASE CONTACT THE SURGERY
Home Visits
Home visits
If you are housebound and need an appointment, we will do a home visit.
To request a home visit, it’s helpful if you phone the practice as soon as possible from 8am. Requests should be made by 10am for the doctor to have time to triage.
Chaperones
We will always respect your privacy, dignity, religious and cultural beliefs. Intimate examinations are always carried out with your consent. You will be offered a chaperone to attend the examination.
You may also request a chaperone when making the appointment or on arrival at the surgery. Please let the Care Navigator know or your clinician at any time during the consultation.
