Appointments

Who do I see?

Other Services

NHS Symptom Checker

Many people use their GP as their first port of call whenever they have any health problems. But often they could have received the necessary care somewhere else, freeing up valuable GP appointments for those who really need to see a GP. Worse still, some patients try to make an appointment with a GP when they should really be seeking urgent emergency care, via A&E or calling 999. Click here for more information. To check your symptoms on the NHS Symptom Checker, click the image below.Nhssymptoms

Pharmacy

Pharmacy First

Pharmacy First

You can visit your pharmacist for a consultation and they will treat you and prescribe medicines if necessary. If your condition is more serious you will be referred to a GP or hospital.

To find out your nearest pharmacy and check if it is part of the scheme go to NHS pharmacy finder or just walk in.

The notes of your consultation will be added to your medical records.

General Pharmacy

There are many other conditions which you can also see your pharmacist about rather than your doctor. These include:

  • Aches and pains
  • Accidents – sprains, minor cuts, and grazes
  • Colds/Flu – cough, congestion, fevers and/or temperature.
  • Ear care
  • Eye care – such as, conjunctivitis, styes.
  • Hay fever
  • Skin problems – Rash, athlete’s foot, cold sores, mild eczema or psoriasis.
  • Stomach aches – constipation, diarrhoea, or indigestion.

Additional Pharmacy Services:

  • Advice on Medicines.
  • Contraception.
  • Blood pressure checks.
  • Chlamydia screening and treatment.
  • Quitting smoking.
  • Cholesterol and blood sugar testing.
  • Drug use – including needle and syringe exchange schemes.
  • Weight Management
  • Some Vaccinations.

Please note different pharmacies will provide different services. It is best to check with your local pharmacy before taking the trip to make sure they provide the service you require.

Chaperones

Chaperones

We will always respect your privacy, dignity, religious and cultural beliefs. Intimate examinations are always carried out with your consent. You will be offered a chaperone to attend the examination.

You may also request a chaperone when making the appointment or on arrival at the surgery. Please let the Care Navigator know or your clinician at any time during the consultation.

Appointments

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Use our e-consultation appointment request form, Monday to Friday.  We will respond within 6 hours during opening times. Please only submit one SystmConnect per person
  • Phone us on 01274 087646, Monday to Friday from 8am to 6.30pm
  • Visit the surgery and speak with a Care Navigator, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointments

To request a routine appointment in the next 4 weeks:

  • Use our e-consultation appointment request form, Monday to Friday 8am to 6.30pm. We will respond within 24-48 hours during opening times. Please only submit one SystmConnect per person
  • Phone us on 01274 087646, Monday to Friday from 8am to 6pm
  • Visit the surgery and speak with a Care Navigator, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Cancelling your Appointment

To cancel your appointment:

  • Use your NHS account (through the NHS website or NHS App)
  • Using the GP online system SystmConnect
  • Phone us on 01274 087646, Monday to Friday from 8am to 6.30pm
  • Complete the form on our website
  • Reply CANCEL to your appointment text if your appointment is in more than 24 hours

Need Help with your Appointment?

If you need help with your appointment

Please tell us:

    • if there’s a specific doctor, nurse or other health professional you would prefer to respond
    • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
    • if you need an interpreter
    • if you have any other access or communication needs

If we are closed:

  • Use NHS 111 online or call 111.
  • Call 999 in a medical or mental health emergency.

 

SystmConnect

The best way to book an appointment is to use our online form. You will be asked a few questions to ensure you get the help that you need. 

Click here to send a SystmConnect request

No login details or account is needed, but you can use your login for the NHS App or SystmOnline to pre-populate some of your information if you wish to.

SystmConnect – guide for patients

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Start here

GP Enhanced Access

Enhanced Access

The Enhanced Access Service provides evening and weekend appointments.

They provide a range of services:

  • GP appointments
  • Blood tests
  • Blood pressure
  • Cervical screening
  • Mental health support
  • Physiotherapy

Appointments are available:

Monday – Friday: 6.30pm till 9.30pm

At The Ridge Medical Centre, Cousen Road BD7 3JX

Saturday: 9am – 5pm

Sunday: 10am – 1pm

Picton Medical Centre, Westbourne Green, BD8 8RA

TO BOOK AN APPOINTMENT PLEASE CONTACT THE SURGERY

Enhanced Access Poster

Home Visits

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice.

We will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the clinician to schedule house calls.

Please note that the practice is supported by a team of clinicians who provide home visit services and we may not be able to provide your requested GP/Nurse practitioner.

You can also be visited at home by community matron’s / advanced nurse practitioner’s if you are referred by your GP.